Frequently Asked Questions
About our House Cleaning Service

At Home Cleaning Centers of America, we believe that the ideal way to provide a quote for house cleaning services is to conduct a walkthrough of your home.

You can either call us at (817) 395-1050 to schedule your quote or submit our In-Home Quote Request form and we'll contact you within 24 hours to discuss our housekeeping services and to schedule a date for the quote.

Yes, HCCA can provide online quotes as well as estimates over the phone.

You can complete our on-line Quick Quote Home Survey--which takes 10-15 minutes--and we'll provide a firm quote in about an hour by text, call or email.

Or you can call us at (817) 395-1050 to discuss your home's needs and get your estimate.

No. At HCCA, we NEVER require our customers to sign a contract. We believe in keeping your business by earning your trust every time we clean.

You can adjust, pause or cancel service at any time.

You bet! And you can read our customer reviews on our reviews page!

Rest easy! HCCA carries full bonding and insurance coverage - both liability and damage. We're happy to provide documentation, giving you complete peace of mind.

HCCA offers a full range of residential cleaning services including:

1) our ESSENTIAL basic recurring & 1-time cleaning

2) the TRULY DEEP deep cleans

3) the OMG, I'M MOVING! move-in/move-out cleaning

4) Customized cleaning solutions, and

5) senior-focused services.

Yes. We use cleaning products that are safe for families, including children and pets. Let us know if you have any specific concerns.

Our professional teams bring all the cleaning supplies and equipment required to clean your home, so there's nothing you need to provide. We use our proven products and methods to deliver that signature HCCA sparkle every time.

We offer morning, mid-day and afternoon arrival windows. While we'll do our best to accommodate requests, exact arrival times are not guaranteed.

We send appointment reminders to help you prepare for your cleaning during the week prior to your scheduled visit. Additionally, we text a one-hour window within which your team is scheduled to arrive.

If no one is home and we can't access your home, payment of 50% of your regular price is required to compensate your assigned team.

No, it is not necessary for you to be home while we clean. Most of our customers provide a key or code, and we make sure your home is secure before we leave.

Even better - you'll get a whole team to clean your house on each visit!

At HCCA, we typically use teams of two or three experienced cleaning specialists, and while the specialists may rotate, we strive to send the same Supervisor to your home.

Every HCCA cleaning professional is our employee (not a contractor), and is thoroughly trained in our proven processes and methods. Our approach results in consistent, reliable service every single time we visit.

Although we appreciate you letting us know as soon as possible for planning purposes, our owners know that LIFE HAPPENS and at times, you many need to cancel at the last minute! We view it as our mission to make your life just a little bit easier, so we'll gladly work with you to find another time that fits your schedule.

And as we've said, at Home Cleaning Centers of America, we NEVER charge cancellation or rescheduling fees. We're super serious about making your life easier!

There's very little you need to do. Just make sure personal items, toys, and clutter are put away so we can clean efficiently and thoroughly.

HCCA accepts the following forms of payment:

1) Checks

2) All major credit cards

3) Zelle, and

4) Cash.

Credit cards may be kept on file for use after each visit for your convenience since payment is due at the time the service is provided.

While never required, tips are appreciated when you feel your team has done an outstanding job.

Feel free to tip your team directly, or add your gratuity to your check or credit card payment.

But tip or no tip, our focus remains the same - delivering that perfect HCCA sparkling clean every time!

If you're not happy, we're not happy! That's why we offer a 100% Satisfaction Guarantee.

If you're not satisfied, please call us within 24 hours. We'll return to correct any issues.

Yes, recurring house cleaning is available weekly, bi-weekly, or every four weeks--whichever best suits your needs.

Yes, it is possible to have recurring house cleaning service provided at a frequency other than one, two or four weeks. However, Clients who choose a frequency for service other than our standard offerings, will not have the benefit of a regular day and time for their recurring visits.

Instead, during the week prior to their upcoming visit, they will be presented with a list of available days and slots from which to choose. While we will make every effort to accommodate that Client's needs, options that align to their preferences may not be available.

The price of the ESSENTIAL Basic House Cleaning Service is determined by a number of factors including the size of the home, the home's contents and surfaces, the traffic within the home, as well as the frquency of service selected. Prices begin at $95 per visit..

Getting your free quote for house cleaning services by HCCA is easy--you can request an In-Home Quote (which we believe is the ideal way) or you can complete our Quick Quote Home Survey and we'll email or text you with the pricing. Even simpler, give us a call at (817) 395-1050!

You can cancel or reschedule a regularly scheduled cleaning at any time. There are no cancellation or reschedule fees, but please provide as much notice as possible.

Skipping a regularly scheduled cleaning visit will result in the price of your next visit changing to the next level price provided when we completed your service quote. Visits rescheduled within a reasonable timeframe result in no change in price.

To learn more, visit our Service Guidelines at: https://hccafortworth.com/tandc

HCCA offers recurring service weekly, bi-weekly, or every-four-week rotations to ensure your home stays fresh & clean while you remain stress-free! We also offer one-time and "Call-Us-When-You-Need-Us" options.

The primary difference between the ESSENTIAL basic house cleaning and the TRULY DEEP house cleaning is that items typically dusted during the ESSENTIAL house cleaning visit are instead hand-washed during the TRULY DEEP house clean.

Those areas include baseboards, doors/frames, window sills/sashes, ceiling fans, blinds/shutters, wood moldings, etc.

The length of time it takes to complete a TRULY DEEP house cleaning is determined primarily by the size and condition of the home. Homes that have been maintained through a regular cleaning schedule and that have a "minimalist" approach to home decor take less time to clean while the opposite is true for homes that have not been regularly cleaned and/or contain a significant amount of furniture and decor items.

Yes, there are actions you can take to help control the cost of the TRULY DEEP house cleaning visit.

1) Storing decor and other items typically displayed on countertops and furniture can significantly reduce the amount of time required to clean the home.

2) Establishing a maximum number of hours for which you wish to pay and then prioritizing certain areas within your home helps ensure those areas are completed if the budget is insufficient to clean the entire home.

New clients may be required to pay a deposit of 50% of the quoted price in order to schedule a TRULY DEEP house cleaning visit with HCCA. The deposit will be applied to the total cost of the service.

Cleaning the interiors of ovens/ranges and refrigerator/freezers is considered an add-on service and is not included as part of the standard TRULY DEEP house cleaning. These items can easily be added to your cleaning visit, however.

There are two main differences between the OMG, I'M MOVING! house cleaning and the TRULY DEEP house cleaning.

First, the home must be empty to be considered an OMG, I'M MOVING! house clean.

And second, while baseboards, doors/frames, window sills/sashes, ceiling fans, blinds/shutters, wood moldings, etc. are hand-washed just as they would be during a TRULY DEEP house cleaning, the interiors of closets, cabinets and drawers are additional tasks included in the OMG, I'M MOVING!.

The time required for an OMG, I'M MOVING! cleaning depends on your home's size and condition. Contact us for an estimate tailored to your needs.

Cleaning the interiors of ovens/ranges and refrigerator/freezers is considered an add-on service and is not included as part of the standard OMG, I'M MOVING house cleaning. These items can easily be added to your cleaning visit, however.

New clients may be required to pay a deposit of 50% of the quoted price when scheduling an OMG, I'M MOVING! house cleaning visit with HCCA. This deposit will be applied to your service cost.

Yes. Our SimpleCare and Golden Years programs are specially designed for seniors, offering discounted and flexible cleaning options.

Golden Years is our full-service cleaning with exclusive benefits, a 10% discount and flexible scheduling. SimpleCare is a recurring service plan that includes a specified set of core rooms and some exclusive benefits for fixed, affordable prices for those on a fixed income.

Absolutely. We'll adjust our cleaning methods to work safely around walkers, medical beds, or other equipment. Let us know your needs in advance.

Yes. Our Golden Years package includes a 10% discount for clients age 65 and over.

No. We do not require any contracts. You can pause, adjust, or cancel services anytime.

Customized cleaning means you choose exactly what areas we clean and how often. Whether it's a single room, a rotation schedule, or specific priorities, we tailor the service to your needs.

Learn more about our SOMETHING-IN-BETWEEN clean and our TOTALLY FLEXIBLE clean at https://www.hccafortworth.com/customized-cleaning-service.

Yes. You can request cleaning for specific rooms or tasks, such as just the kitchen and bathrooms, or rotating areas week to week if you choose recurring service.

Pricing depends on the size of your home, the areas selected, and the frequency of service. We'll provide a free estimate based on your preferences.

Yes, you can adjust your customized cleaning plan at any time. Just let us know and we'll update your service accordingly.

While there is no minimum time or minimum room requirement, HCCA's minimum charge for a visit is $95 + tax.